Refund and Returns Policy

Last Updated: September 12, 2023

Thank you for choosing iNeedMyBanner.com for your banner and signage needs. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns and Exchanges

1.1 Eligibility: We accept returns and exchanges for items that meet the following criteria:

• The product is defective or damaged upon receipt.
• The product received is different from the one you ordered.
• You received the wrong quantity of items.

1.2 Return Process: To initiate a return or exchange, please follow these steps:

• Contact our customer support team within 7 days of receiving your order, providing your order number, a description of the issue, and any relevant photos.
• Our customer support team will review your request and provide instructions on how to return the item(s).
• Items must be returned in their original packaging and in the same condition as they were received.
• Once we receive and inspect the returned item(s), we will process your refund or exchange.

2. Refunds

2.1 Eligibility: You may be eligible for a refund under the following circumstances:

• You cancel your order before it is processed and shipped.
• Your order is damaged, defective, or incorrect upon receipt, and it cannot be replaced or exchanged.

2.2 Refund Process: To request a refund, please follow these steps:

• Contact our customer support team as soon as possible to initiate the refund process.
• Provide your order number and a detailed description of the issue.
• If applicable, return the item(s) following the instructions provided by our customer support team.
• Once we receive and inspect the returned item(s), we will process your refund within 7 days.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Custom-made or personalized products, unless they are defective or damaged.
• Items that have been used, altered, or damaged by the customer.

4. Shipping Costs

4.1 Return Shipping: If you are responsible for the return shipping costs, please ensure that the item(s) are properly packaged and insured to prevent damage during transit.

4.2 Incorrect or Defective Items: If the return is due to an error on our part (e.g., you received the wrong item), we will cover the return shipping costs.

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

iNeedMyCE.com, LLC
PO Box 2103
Belton, TX 76513
sales@ineedmybanner.com
254-760-8447